AI and the Shrinking Technical Writing Workforce: How to Stay Relevant

The Rise of AI in Content Creation Artificial intelligence has transformed technical writing from a manual, human-driven process to an AI-assisted workflow. Tools like ChatGPT, Jasper, and Notion AI now generate drafts, summarize content, and even provide automated translations. As a result, the demand for traditional technical writers is declining as companies optimize costs and … Continue reading AI and the Shrinking Technical Writing Workforce: How to Stay Relevant →

Leveraging Knowledge Base in ITSM

Delivering accurate, timely solutions to users and customers is essential in ITSM. One of the most powerful tools available for achieving this goal is the Knowledge Base. When integrated with an ITSM platform like ServiceNow, the Knowledge Base becomes a central resource that not only helps resolve issues faster but also empowers both end-users and … Continue reading Leveraging Knowledge Base in ITSM →

Shift-Left IT Support: Enhancing Efficiency in ITSM

In the evolving IT Service Management (ITSM) landscape, organizations are constantly seeking ways to improve efficiency, reduce costs, and enhance user experience. One of the most effective strategies for achieving these goals is Shift-Left IT Support. This proactive approach moves issue resolution closer to the end user, reducing the dependency on high-level IT support teams. … Continue reading Shift-Left IT Support: Enhancing Efficiency in ITSM →