AI and the Shrinking Technical Writing Workforce: How to Stay Relevant

The Rise of AI in Content Creation Artificial intelligence has transformed technical writing from a manual, human-driven process to an AI-assisted workflow. Tools like ChatGPT, Jasper, and Notion AI now generate drafts, summarize content, and even provide automated translations. As a result, the demand for traditional technical writers is declining as companies optimize costs and … Continue reading AI and the Shrinking Technical Writing Workforce: How to Stay Relevant →

The Future of ITSM Innovation and Its Impact

IT Service Management (ITSM) is undergoing a thrilling transformation, but it’s not just about incremental change. These innovations are game-changing—and we’re about to pull back the curtain on what's revolutionizing the space. The secrets of tomorrow’s ITSM are here today, and the impact on your projects and operations could be extraordinary. Let’s dive deep into … Continue reading The Future of ITSM Innovation and Its Impact →

Mastering the Product Management Lifecycle

The Product Management Lifecycle is a structured approach that guides product managers through developing, launching, and maintaining products. It consists of several phases, from ideation to retirement, and aligns with frameworks like the Product Life Cycle and Agile Development. Each phase presents unique challenges and opportunities requiring strategic and tactical decision-making. Ideation and Discovery The … Continue reading Mastering the Product Management Lifecycle →

The Rise of Experience Level Agreements (XLAs) in ITSM

Traditional IT Service Management (ITSM) has long relied on Service Level Agreements (SLAs) to measure performance. However, as organizations shift towards user-centric IT support, a new approach is gaining traction—Experience Level Agreements (XLAs). Unlike SLAs, which focus on technical performance metrics, XLAs emphasize user experience, satisfaction, and business impact. What Are Experience Level Agreements (XLAs)? … Continue reading The Rise of Experience Level Agreements (XLAs) in ITSM →

The Importance of Accessibility in Technical Documentation

Accessibility in technical documentation isn’t just about ensuring content is usable for those with disabilities, it’s about creating an inclusive experience for everyone. With a significant portion of the global population experiencing some form of disability, making documentation accessible is crucial for user satisfaction, legal compliance, and broader business success. In this post, we’ll explore … Continue reading The Importance of Accessibility in Technical Documentation →

Elevating Technical Documentation by Enhancing User Experience

High-quality technical documentation is vital for user success, turning complex tasks into manageable ones. It’s no longer enough to provide accurate information, documentation must also be engaging, accessible, and tailored to meet diverse user needs. User experience plays a crucial role in how effectively users interact with technical content. Clarity, usability, interactivity, and accessibility are … Continue reading Elevating Technical Documentation by Enhancing User Experience →

Getting the Most Out of SME Interviews

One of the most critical tools in a technical writer’s arsenal is the ability to conduct effective interviews with Subject Matter Experts (SMEs). These sessions help bridge the gap between technical complexity and user-friendly content. Here’s how to make the most of your SME interviews: Plan Ahead The key to a productive SME interview is … Continue reading Getting the Most Out of SME Interviews →

Key Technology Innovations for Strategic Growth Leaders

As growth-oriented leaders plan for 2024, staying on top of technological advances is essential for maintaining a competitive edge. From the transformative capabilities of artificial intelligence to sustainable development practices, here are some innovations to consider integrating into growth strategies. Generative AI and AI-Powered Development Generative AI has rapidly become a game-changer, enabling businesses to … Continue reading Key Technology Innovations for Strategic Growth Leaders →

A Docs as Code Strategy for your Doc Team

Docs as Code has long been associated with developer-centric workflows, but the same principles can empower documentation teams. By integrating Docs as Code into internal processes, writers can collaborate on code samples, improve accuracy, and ensure consistency across documentation. This article outlines a strategy for enabling doc teams to maintain and share their code samples … Continue reading A Docs as Code Strategy for your Doc Team →