IT Service Management (ITSM) software has evolved significantly in recent years, incorporating cutting-edge technologies to enhance efficiency, automation, and user experience. Traditional ITSM platforms focused on incident management, change control, and service requests, but modern solutions go beyond these fundamentals, leveraging artificial intelligence, machine learning, and automation to revolutionize IT service delivery. Key Features of … Continue reading Innovations in ITSM Software
Tag: devops
Deploy Software Documentation with a Static Site Generator
In software development, having well-organized, accessible, and easy-to-update documentation is critical. Static site generators (SSGs) like Jekyll, Hugo, and Sphinx provide an efficient way to achieve this. In this post, I’ll walk you through a step-by-step strategy to deploy your software documentation with an SSG. Why Use a Static Site Generator for Documentation? SSGs are … Continue reading Deploy Software Documentation with a Static Site Generator
Mastering Branching Strategies for Documentation in Docs as Code
Branching strategies are essential in Docs as Code for enabling smooth collaboration, parallel updates, and efficient content management. While developers have long used branching to separate features, fixes, and releases, documentation teams can benefit from similar techniques to improve version control, handle urgent updates, and align content with product releases. Below, we explore three advanced … Continue reading Mastering Branching Strategies for Documentation in Docs as Code
The Role of DevOps in Modern Software Development
DevOps is a cultural and technical movement that integrates software development (Dev) and IT operations (Ops) to improve collaboration and productivity throughout the software lifecycle. It emphasizes automation, continuous integration and delivery (CI/CD), and a focus on collaboration among all stakeholders. Let’s explore the key components of DevOps, its benefits, and how to implement DevOps … Continue reading The Role of DevOps in Modern Software Development
A Docs as Code Strategy for your Doc Team
Docs as Code has long been associated with developer-centric workflows, but the same principles can empower documentation teams. By integrating Docs as Code into internal processes, writers can collaborate on code samples, improve accuracy, and ensure consistency across documentation. This article outlines a strategy for enabling doc teams to maintain and share their code samples … Continue reading A Docs as Code Strategy for your Doc Team
Docs as Code vs Structured Authoring
In today's fast-paced technological landscape, the effective integration of documentation approaches is crucial for both software development and user support. Two prominent approaches to documentation are Structured Authoring and Docs as Code. Each of these offers distinct methodologies tailored to specific needs and workflows. Structured Authoring emphasizes the creation of content using predefined structures and … Continue reading Docs as Code vs Structured Authoring
The Magic of the Command Line
I've kind of geeked out on the command line. While it's mostly used in programming, system administration, and development tasks to interact with the computer's operating system, a coworker at ServiceNow several year ago showed me it can be used for much more. He used the command line for Git version control, bypassing GUI-based software … Continue reading The Magic of the Command Line
Double Yew! 