Tag: business

Artificial Intelligence’s Outsized Impact on the Environment

As artificial intelligence continues to drive innovation across industries, its environmental impact increasingly important consideration worth taking. While AI offers potential tools for addressing climate change and resource inefficiencies, its development and operation also raise serious concerns about sustainability. This article presents a starting point for looking at the environmental costs of AI based on … Continue reading Artificial Intelligence’s Outsized Impact on the Environment →

Best Practices for Creating Forms in ServiceNow

Forms are the heart of the ServiceNow experience. Whether you're building an ITSM application, HR portal, or custom business workflow, how you design a form can make or break user adoption. Clean, intuitive forms help users focus, reduce errors, and keep data consistent across the platform. Here are some tried-and-true best practices to guide your … Continue reading Best Practices for Creating Forms in ServiceNow →

What ChatGPT Taught Me About Its Own Limitations

When I first started using ChatGPT, I assumed I had stumbled upon a limitless oracle. It answered my questions, helped me brainstorm, edited my drafts, and even explained quantum mechanics in a tone I could stomach before coffee. But over time, through trial, error, and a few embarrassing overreliances, I began to understand its blind … Continue reading What ChatGPT Taught Me About Its Own Limitations →

Why AI Might Not Work in the Long Term – Profitability, Power, and Practical Limits

AI has become the most hyped technology of the decade, attracting billions in investment and reshaping industries from marketing to medicine. But beneath the excitement, there’s a growing question few want to ask out loud: What if AI doesn’t work out, not because the tech fails, but because the economics do? Despite astonishing capabilities, many … Continue reading Why AI Might Not Work in the Long Term – Profitability, Power, and Practical Limits →

Demystifying ITOM, ITBM, and ESM

In the world of enterprise platforms, few ecosystems are as expansive as ServiceNow. But with expansion comes complexity. Terms like ITOM, ITBM, and ESM get tossed around often—usually without clear explanation. This guide breaks them down into digestible insights, with a visual and strategic lens, along with real-world use cases. ITOM, ITBM, and ESM in … Continue reading Demystifying ITOM, ITBM, and ESM →

Best Practices for Using the Process Mining Workspace in ServiceNow

In a world driven by efficiency, understanding how work really gets done inside your organization is gold. That’s where the Process Mining Workspace in ServiceNow shines—transforming raw platform data into dynamic process maps and actionable insights. Whether you're new to Process Optimization or looking to sharpen your approach, these best practices will help you get … Continue reading Best Practices for Using the Process Mining Workspace in ServiceNow →

Why System Analysis Is a Core Trait for Every ITSM Analyst

In IT Service Management (ITSM), buzzwords like incident response, SLAs, and service catalogs often steal the spotlight. But beneath the ticket queues and workflows lies something less flashy—yet infinitely more valuable: system analysis. Too often, system analysis is seen as the domain of business analysts or software engineers. But for an ITSM Analyst, it’s not … Continue reading Why System Analysis Is a Core Trait for Every ITSM Analyst →

Mastering Product Management with Interleaving Prioritization

Effective product management is often a balancing act. On one hand, teams need to deliver quick wins that keep stakeholders engaged and customers satisfied. On the other, long-term strategic initiatives, technical debt, and infrastructure improvements demand attention. The challenge? Traditional prioritization frameworks like RICE (Reach, Impact, Confidence, Effort) and MoSCoW (Must-have, Should-have, Could-have, Won't-have) tend … Continue reading Mastering Product Management with Interleaving Prioritization →

Leveraging Knowledge Base in ITSM

Delivering accurate, timely solutions to users and customers is essential in ITSM. One of the most powerful tools available for achieving this goal is the Knowledge Base. When integrated with an ITSM platform like ServiceNow, the Knowledge Base becomes a central resource that not only helps resolve issues faster but also empowers both end-users and … Continue reading Leveraging Knowledge Base in ITSM →