Tag: artificial-intelligence

Artificial Intelligence’s Outsized Impact on the Environment

As artificial intelligence continues to drive innovation across industries, its environmental impact increasingly important consideration worth taking. While AI offers potential tools for addressing climate change and resource inefficiencies, its development and operation also raise serious concerns about sustainability. This article presents a starting point for looking at the environmental costs of AI based on … Continue reading Artificial Intelligence’s Outsized Impact on the Environment →

What ChatGPT Taught Me About Its Own Limitations

When I first started using ChatGPT, I assumed I had stumbled upon a limitless oracle. It answered my questions, helped me brainstorm, edited my drafts, and even explained quantum mechanics in a tone I could stomach before coffee. But over time, through trial, error, and a few embarrassing overreliances, I began to understand its blind … Continue reading What ChatGPT Taught Me About Its Own Limitations →

Why AI Might Not Work in the Long Term – Profitability, Power, and Practical Limits

AI has become the most hyped technology of the decade, attracting billions in investment and reshaping industries from marketing to medicine. But beneath the excitement, there’s a growing question few want to ask out loud: What if AI doesn’t work out, not because the tech fails, but because the economics do? Despite astonishing capabilities, many … Continue reading Why AI Might Not Work in the Long Term – Profitability, Power, and Practical Limits →

AI and the Shrinking Technical Writing Workforce: How to Stay Relevant

The Rise of AI in Content Creation Artificial intelligence has transformed technical writing from a manual, human-driven process to an AI-assisted workflow. Tools like ChatGPT, Jasper, and Notion AI now generate drafts, summarize content, and even provide automated translations. As a result, the demand for traditional technical writers is declining as companies optimize costs and … Continue reading AI and the Shrinking Technical Writing Workforce: How to Stay Relevant →

Leveraging Knowledge Base in ITSM

Delivering accurate, timely solutions to users and customers is essential in ITSM. One of the most powerful tools available for achieving this goal is the Knowledge Base. When integrated with an ITSM platform like ServiceNow, the Knowledge Base becomes a central resource that not only helps resolve issues faster but also empowers both end-users and … Continue reading Leveraging Knowledge Base in ITSM →

Leveraging Service Automation to Enhance ITSM Effectiveness

In the rapidly evolving world of IT Service Management (ITSM), leveraging advanced technologies such as artificial intelligence (AI) and automation is crucial for staying competitive. ServiceNow offers a suite of AI-powered features that streamline processes, improve efficiency, and enhance decision-making. As an ITSM professional, understanding and utilizing these AI tools can reduce manual effort, speed … Continue reading Leveraging Service Automation to Enhance ITSM Effectiveness →

The Tech Bloodbath: What’s Happening and What’s Next?

Tech was once the promised land—high salaries, unlimited PTO, and a future-proof career. Now, it’s a battlefield. Layoffs have torn through even the biggest names, and entire sectors are shrinking. But is this just a cycle, or are we witnessing a permanent shift? Let’s break down what’s happening and where things might go from here. … Continue reading The Tech Bloodbath: What’s Happening and What’s Next? →

The Future of ITSM Innovation and Its Impact

IT Service Management (ITSM) is undergoing a thrilling transformation, but it’s not just about incremental change. These innovations are game-changing—and we’re about to pull back the curtain on what's revolutionizing the space. The secrets of tomorrow’s ITSM are here today, and the impact on your projects and operations could be extraordinary. Let’s dive deep into … Continue reading The Future of ITSM Innovation and Its Impact →

Shift-Left IT Support: Enhancing Efficiency in ITSM

In the evolving IT Service Management (ITSM) landscape, organizations are constantly seeking ways to improve efficiency, reduce costs, and enhance user experience. One of the most effective strategies for achieving these goals is Shift-Left IT Support. This proactive approach moves issue resolution closer to the end user, reducing the dependency on high-level IT support teams. … Continue reading Shift-Left IT Support: Enhancing Efficiency in ITSM →