Mastering Product Management with Interleaving Prioritization

Effective product management is often a balancing act. On one hand, teams need to deliver quick wins that keep stakeholders engaged and customers satisfied. On the other, long-term strategic initiatives, technical debt, and infrastructure improvements demand attention. The challenge? Traditional prioritization frameworks like RICE (Reach, Impact, Confidence, Effort) and MoSCoW (Must-have, Should-have, Could-have, Won't-have) tend … Continue reading Mastering Product Management with Interleaving Prioritization →

Leveraging Knowledge Base in ITSM

Delivering accurate, timely solutions to users and customers is essential in ITSM. One of the most powerful tools available for achieving this goal is the Knowledge Base. When integrated with an ITSM platform like ServiceNow, the Knowledge Base becomes a central resource that not only helps resolve issues faster but also empowers both end-users and … Continue reading Leveraging Knowledge Base in ITSM →

Leveraging Service Automation to Enhance ITSM Effectiveness

In the rapidly evolving world of IT Service Management (ITSM), leveraging advanced technologies such as artificial intelligence (AI) and automation is crucial for staying competitive. ServiceNow offers a suite of AI-powered features that streamline processes, improve efficiency, and enhance decision-making. As an ITSM professional, understanding and utilizing these AI tools can reduce manual effort, speed … Continue reading Leveraging Service Automation to Enhance ITSM Effectiveness →

How AI is Transforming Technical Writing Careers

The rise of AI in technical writing has sparked a big debate: Will AI take over documentation jobs, or will it simply change how we work? Some companies are already looking for cheaper writers who rely on AI tools, but does that mean experienced technical writers are on the way out? Let’s break it down. … Continue reading How AI is Transforming Technical Writing Careers →

The Tech Bloodbath: What’s Happening and What’s Next?

Tech was once the promised land—high salaries, unlimited PTO, and a future-proof career. Now, it’s a battlefield. Layoffs have torn through even the biggest names, and entire sectors are shrinking. But is this just a cycle, or are we witnessing a permanent shift? Let’s break down what’s happening and where things might go from here. … Continue reading The Tech Bloodbath: What’s Happening and What’s Next? →

Embracing AI Writing as a Tool for Efficiency and Connection

In recent years, the rise of AI writing has sparked debates around authenticity and creativity. Some critics argue that AI-generated content lacks the nuance and originality of human writing. However, instead of seeing AI writing through the lens of its authenticity, we should start viewing it as a tool designed to enhance our research, speed … Continue reading Embracing AI Writing as a Tool for Efficiency and Connection →

Career Transitions for Technical Writers

Technical writing builds a versatile skill set that can lead to various career opportunities. Whether you're interested in content, UX, management, or emerging technologies, there’s a transition that fits your strengths. The AI Shift: Why Acquiring New Skills is Crucial Artificial intelligence is transforming the way content is created, managed, and delivered. AI-powered tools can … Continue reading Career Transitions for Technical Writers →

From Technical Writing to Product Management

Moving from technical writing to product management is a natural shift, given how closely the two roles intersect. As a technical writer, you already excel at breaking down complex information, advocating for users, and collaborating across teams. The key to making the transition lies in expanding your skill set and shifting your perspective from documentation … Continue reading From Technical Writing to Product Management →

Automating ITSM Workflows: Streamlining IT Operations

Automating IT Service Management (ITSM) workflows is essential for improving efficiency, reducing manual intervention, and ensuring consistent service delivery. ITSM workflows typically manage tasks like incident handling, service requests, change management, and problem resolution. Automating these workflows helps organizations maintain high service levels, reduce errors, and speed up response times. Below, we’ll explore the various … Continue reading Automating ITSM Workflows: Streamlining IT Operations →

Assessing Your IT Environment for ITSM Success: A Strategic Approach

Organizations rely heavily on their IT services to drive efficiency, productivity, and growth in today's business landscape. As IT becomes a cornerstone of operations, ensuring its alignment with business objectives and user needs becomes paramount. This is where IT Service Management (ITSM) plays a crucial role. However, before adopting ITSM practices, organizations must assess their … Continue reading Assessing Your IT Environment for ITSM Success: A Strategic Approach →